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Head of Product

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Mission

 

Reporting to the Chief Executive Officer, the Head of Product is responsible for articulating and executing the product strategy at Sleek and is the champion and the voice of customers.

 

Outcomes

 

 Product management/strategy of the Sleek platform:

  • Define the product roadmap in accordance with the strategic vision of the CEO and gather requirements from various departments
  • Manage stakeholder alignment and report progress on the various product streams
  • Organize and animate workshops with the relevant champions in various department
  • Assess through make or buy and TCO studies the relevance of building a component, its ROI, and assess the best options between integration and development
  • Document and standardize requirements to create product backlog
  • Document and standardize specifications (user stories) to provide the development with quality inputs
  • Interact daily with the software engineering team to ensure alignment between the requirements and the features delivered
    Leverage UI/UX specialist to provide guidelines and integrate the deliveries into the specifications
  • Interact with the Head of Technology for adjustment and arbitration on the features to fit defined sprints

Quality Management of the releases:

  • Ensure a proper quality management process is followed and applied in the release cycle in coordination with the Head of Technology
    Give the GO/No GO for releases to be sent to UAT

Ensure platform support:

  • Ensure the platform support L2 when a ticket is received
  • Guide users to resolve their issue according to the platform knowledge, knowledge base
  •  Escalate tickets to the development team when required when issue is qualified as a technical bug
  • Train and evangelise users of various department on the usage of the platform

Leadership:

  • Ensure the resource plan aligned with budget and plan for the product and tech team
  • Ensure the good coordination between Clark and Singapore office
  • Ensure staff performance evaluation for the Tech department (jointly with Head of Technology for software engineers)
  • Ensure proper work methodologies and efficient organisation of work for the Tech Team
  • Ensure the administrative coordination of the Tech team (leave, contracts, invoices)
  • Contribute to assigned organizational steams of the company
  •   Ensure the consistency of the Technical architecture with the Head of Technology
  • Assess the risk and impact of technology choices versus business priorities
    Assist and backup the Head of Technology on the CI/CD and production technical support
    Perform L2 technical support (data updates, sensitive production operations)

Technology

  • Ensure the consistency of the Technical architecture with the Head of Technology
  • Assess the risk and impact of technology choices versus business priorities
  • Assist and backup the Head of Technology on the CI/CD and production technical support
  • Perform L2 technical support (data updates, sensitive production operations)

Competencies

 
As Head of Product, the performance of your duties will be assessed based on:
 
  • Ability to produce deliveries in a timely manner, meeting quality expectations
  • Ability to convert strategic thinking and vision into actionable product roadmaps
  •  Ability to multi task, and switch context
  • Ability to reduce the interactions required between users and tech to deliver a satisfactory feature
  • Ability to set priorities and work under pressure
  • Ability to adapt and react in a fast changing context
  • Ability to improve continuously the quality of the platform through quality management process
  •  Ability to interact and maintain a dynamic interaction with team members
  • Ability to maintain an average support response time within defined targets with both internal users and customers
  • Ability to contribute efficiently to organizational streams
  • Ability to find the balance between business first approach and risk approach 
 
 

Come and join our dynamic, friendly, and always supportive team, to learn, grow, and develop yourself and the company !

 

Email your resume to [email protected] with the reference Head of Product

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